1.OBJECT
These General Terms and Conditions govern the purchase of products offered on www.endlessflat.studio, owned by Müge Durmus.
By purchasing any product, you fully and unreservedly accept these General Terms and Conditions, without prejudice to any Specific Terms and Conditions that may apply to certain products.
2.IDENTIFICATION
Endless Flat Studio is the owner and operator of www.endlessflat.studio.
All products, designs, images, and content on the website are created, designed, and manufactured by Endless Flat Studio, located at:
Schottenfeldgasse 17, 1070 Vienna Austria
Email: info@endlessflat.studio
3.COMMUNICATIONS
All official communications between Endless Flat Studio and customers will be conducted through the following channels:
Email: info@endlessflat.studio
By registering or placing an order, the customer consents to receive communications regarding their orders, promotions, or updates about products and services through these channels.
4. PRODUCTS
The products available for purchase, including their main characteristics and prices, are displayed on our website.
Endless Flat Studio reserves the right to update the product selection at any time. This includes adding new products, modifying existing offerings, or discontinuing any product without prior notice.
Purchases can only be made through the website by following the steps of the checkout process. By placing an order, the customer confirms that they have read and accepted these General Terms and Conditions, as well as any additional terms that may apply to specific products.
5.OBSERVATIONS
All offers shown on www.endlessflat.studio are subject to product availability. Endless Flat Studio reserves the right to update or modify the product selection depending on production conditions and material availability.
In some cases, a purchased product may include minor, non-essential variations in components, details, or finishes due to material or production availability. These changes will never affect the overall quality, function, or the key characteristics described.
We make every effort to ensure that all information on the website is accurate. However, occasional typographical errors or inaccuracies may occur and may be corrected at any time.
Product images are for illustrative purposes. While we aim to represent each item as accurately as possible, slight variations may occur due to lighting, photography, and the handmade nature of the products.
5. PURCHASE AND ORDER PROCESS
To place an order on www.endlessflat.studio, the customer must be of legal age.
During checkout, the customer may be asked to provide personal information necessary to process the order. The customer confirms that all information provided is accurate, complete, and truthful, and agrees to the Privacy Policy by completing the purchase.
We recommend saving or printing a copy of these Terms and Conditions at the time of purchase, as well as the order confirmation email sent after the order is placed.
BILLING
Customers can choose how they would like to receive invoices for their purchases. By default, invoices are issued in digital format and sent by email.
If you prefer to receive a printed invoice by post, you may request this by contacting us.
6. PRODUCT DELIVERY
For information on shipping options, delivery times, and costs, please refer to: Shipping Information.
7. PRICES, EXPENSES, AND TAXES
All prices shown on the website include applicable taxes unless stated otherwise. For details on shipping costs, additional fees, or taxes, please see: Shipping Information.
8. PAYMENT METHODS
We take your personal and banking data seriously and protect it in accordance Organic Law 3/2018 on the Protection of Personal Data and Digital Rights.
Available payment methods can be found here: Payments.
9. RETURNS AND WITHDRAWAL POLICY
For information on returns, cancellations, or exchange policies, please refer to: Return Informations
10. WARRANTY AND CRAFTSMANSHIP
All products from www.endlessflat.studio are handmade with care and use natural, artisanal materials such as handmade paper. Each piece is unique, and variations or minor imperfections in color, texture, and fiber patterns are an inherent part of the product’s character and do not constitute defects.
Coverage:
This warranty covers manufacturing or craftsmanship defects that affect the function or structural integrity of the product.
Exclusions:
Natural variations or minor imperfections in materials, color, texture, or fiber patterns.
Normal wear and tear, or damage caused by misuse, accidents, or unauthorized modifications.
Improper handling, cleaning, or installation.
How to make a claim:
If a product shows a valid defect covered by this warranty, please contact us immediately at [info@endlessflat.studio]. We will provide instructions for repair or replacement.
This approach ensures that every piece remains true to its handmade and unique nature, while providing reassurance for genuine quality issues.
11. LIABILITY AND RELEASE OF LIABILITY
Any claim for compensation or indemnity, including indirect or consequential damages, arising from the use of products purchased from Endless Flat Studio is expressly excluded, except in cases of gross negligence or breach of legal obligations by Endless Flat Studio or its staff.
12. CUSTOMER SERVICE AND COMPLAINTS
For any questions, complaints, or claims, customers can contact our Customer Service:
Email: info@endlessflat.studio
Our team will guide you through the process and provide instructions for resolving any issues with your purchase.